Refund Policy — Eleganzea

At Eleganzea, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

Returns

• We accept returns within 7 days of the delivery date
• To be eligible for a return, your item must be unused, unwashed, and in its original packaging with all tags attached.

Refunds

• Once we receive and inspect your returned item, we’ll notify you via email.
• If approved, your refund will be processed and automatically applied to your original method of payment within 7–10 business days.

Exchanges

• defective or damaged. If you need an exchange, please contact us at [your email] within 48 hours of receiving the item.

Return Process

1. Email us at Samreenfatimashopify@gmail.com
   
   with your order number and reason for return.

Important: Record Unboxing Video

We require a full unboxing video (from the moment the package is sealed until fully opened) as proof in case of:

• Missing items
• Wrong product received and
  
  Damaged goods
  
• ⚠️ No refund or exchange requests will be entertained without a valid unboxing video.
  
  

Yes we will provide COD

Yes we will provide Free Shipping.

How to Cancel an Order:

If you wish to cancel your order, please contact us within 12 hours of placing the order by emailing us at Samreenfatimashopify@gmail.com

or messaging us directly through our website.

Once your order has been processed or shipped, it can no longer be canceled.